Contact & Support
The fastest way to reach us is by email. We respond to every message within one business day.
Support & billing
For account issues, refund requests, subscription questions, data-export or account-deletion requests, or anything else about using Lifefy:
Refunds and cancellations
Please read our Refund & Cancellation Policy first, then email us at admin@lifefy.in from your registered email address with your transaction reference.
Privacy & data requests
For questions about the data Lifefy holds about you, or to exercise your rights under DPDP (India), GDPR (EU/UK), or the Australian Privacy Principles, please read our Privacy Policy and email admin@lifefy.in. You can also export or delete your account directly from within the Lifefy app: Profile → Account → Export data / Delete account.
Press & partnerships
Media enquiries, medical advisory conversations, and partnership proposals (labs, hospitals, insurers, corporate wellness): please reach us at admin@lifefy.in with a one or two-sentence outline; we route these internally to the right person.
Response times
- Support & billing: within one (1) business day.
- Refund confirmations: within three (3) business days of your request.
- Refund credit on your statement: within 5–7 business days of approval.
- Data-export or deletion requests: within seven (7) days of request (statutory maximum 30 days under DPDP).