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Refund & Cancellation Policy

Last updated: 2 November 2026

This Refund & Cancellation Policy applies to paid subscriptions for the Lifefy mobile and web application (“Lifefy”, “we”, “our”). It sets out when refunds and cancellations are available, how to request them, and how long they take to process.

1. What you can subscribe to

Lifefy offers paid subscription plans (currently referred to as “Lifefy+”). Subscriptions are billed monthly or annually depending on the plan you choose at purchase. All prices are displayed inclusive of applicable taxes.

2. Cancellation

You can cancel your Lifefy subscription at any time. Once cancelled, your subscription will remain active until the end of the current billing period, and it will not renew after that. After the current period ends, you will continue to have access to the free tier of Lifefy.

To cancel a subscription purchased in the Lifefy Android app or on the Lifefy website, email us at admin@lifefy.inand we will confirm cancellation within one business day. Subscriptions purchased through the Apple App Store or Google Play Store are cancelled through the respective store’s subscription settings; those platforms manage those cancellations directly.

3. Refund eligibility

Refunds are available in the following cases:

  1. 7-day money-back on your first subscription. If you are subscribing to Lifefy+ for the first time, you may request a full refund within seven (7) calendar days of the original payment, no reason required.
  2. Duplicate or accidental charge. If your card or bank account was charged more than once for the same subscription in error, we will refund the duplicate charge in full.
  3. Service failure. If Lifefy is unavailable to you for an extended period due to a fault on our side (as opposed to a fault with your device, network, or third-party service such as Apple Health or Google Health Connect), we will refund the affected portion of your subscription on a pro-rata basis.

Refunds are not availablefor: subscription renewals after the initial 7-day window; usage-based feature consumption (for example, lab-report extractions already completed); circumstances outside our control (device loss, change of mind after seven days, discontinued third-party wearable support); or subscriptions purchased through the Apple App Store or Google Play Store (please contact Apple or Google support respectively for those platforms’ refund policies).

4. How to request a refund

  1. Send an email to admin@lifefy.in from the email address associated with your Lifefy account.
  2. Include the following: date of the payment, amount, transaction or order ID (if available), the reason for the request.
  3. Our team will acknowledge your request within one (1) business day and confirm the outcome within three (3) business days.

5. Refund processing time

Once a refund is approved, it will be processed back to the original payment source (the card, UPI ID, net banking account, or wallet used for the original transaction). Refunds are initiated by us within one (1) business day of approval and typically credited to your source account within 5 to 7 business days, subject to the payment processor and your bank.

If more than seven business days have passed since our confirmation email and you have not seen the refund on your statement, please contact us at admin@lifefy.in with the refund reference we sent you.

6. No cash or alternative refunds

Refunds are made strictly to the original payment source. We do not issue refunds to a different account, in cash, in kind, or as Lifefy credits, promotional balances, or vouchers.

7. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Chargebacks incur costs for both parties and often take longer to resolve than a direct refund request through this policy.

8. Changes to this policy

We may update this policy from time to time. If we make a material change, we will notify existing subscribers by email at least 14 days before the change takes effect. The version of the policy in force at the time of your subscription applies to that subscription.

9. Contact us

For any question about this policy, refunds, or cancellations, please email admin@lifefy.in.